• User Guides
  • Admin User Guide
  • Knowledge Expert (KE) User Guide
  • Subject Matter Expert (SME) User Guide

This guide contains all the essential information for Admins to operate HIRO™ effectively for best results.

1. The Big Picture

HIRO™ is an automation tool based on artificial intelligence, created by Arago. It can be used to automate both IT and business processes, enabling companies to utilise time and resources effectively.

1.1 HIRO™ Modes

HIRO™ is always working in the background, whether that be carrying out tasks, or learning new ones. This can be seen in the two modes HIRO™ works in:

The Automatic Execution Mode

HIRO™ solves tasks automatically by applying pre-existing knowledge.

The Agile Automation Mode

HIRO™ gets taught new knowledge to automate new tasks in an agile manner.

map of the hiro world - simple

1.2 The Workflow

Primarily, HIRO™ needs to understand the environment that it will automate in, including which tasks can occur there. These can both be extended as the scope grows, but to start off one should select an end to end process to automate, and define which tasks can occur there and their triggers.

Triggers will be defined for each problem type, and an Automation Task will be created in HIRO™ every time a trigger is detected. In the Automatic Execution Mode, HIRO™ tries to solve each task by applying existing knowledge that it will have been taught previously.

If the knowledge present is not sufficient for a specific task, HIRO™ will request to be taught new knowledge in the Agile Automation Mode, so that it can solve the task automatically the next time a similar trigger occurs.

1.3 User Roles

Automating with HIRO™ entails indirectly collaborating with various team members that will each use HIRO™ differently. For this purpose, Arago has created some User Roles to better separate responsibilities, processes for hand-over, and allow for the user interface and training content to be better catered to each role.

1.3.1 Business Analyst (BA)

Solution Design is carried out by a Business Analyst who is familiar with the business process, and understands how HIRO™ works. They design how all components will work together and what is to be developed.

1.3.2 HIRO™ Developer (Dev)

A HIRO™ Developer is responsible for creating and configuring the Action Handlers and Connectors planned in the Solution Design phase. They are familiar with the source and target systems, and the available HIRO™ APIs.

1.3.3 Subject Matter Expert (SME)

Experts who will teach HIRO how to automate processes they are knowledgeable on through a chat conversation where they answer some questions regarding said processes and tasks within them.

1.3.4 Knowledge Expert (KE)

This role will be given to users who understand how HIRO works, and can edit HIRO’s automatically generated code to ensure it has translated content from an SME’s chat conversation correctly into KIs.

1.3.5 Admin

This role will be given to users who understand how HIRO works, permissions required for each user, and how to configure this using HIRO™ User Interface.

1.4 Where Do I Fit In

HIRO™ is taught new knowledge during task automation by a combination of two different types of users - the Subject Matter Experts (SMEs) and the Knowledge Experts (KEs). For this to happen smoothly each user role has different permissions and ways of interacting with HIRO™. SME’s should be able to see the Tasks that are relevant to them and their team; whereas AI Experts will need to see completed Teaching Sessions that are handed over by SMEs after knowledge transfer.

2. HIRO™ Tools for Admins

2.1 Usermanagement with Arago ID

How access is granted for a HIRO 7 instance
In order to access any HIRO 7 instance, you first need to register an account using our account management application id.arago.co. Each HIRO 7 instance has its own so called “haas-id”. In the example below, Sarah is a member of the teams “knowledge experts” and “subject matter experts” for the instance haas28806. She can access this instance by logging on to desktop.hiro.arago.co. HIRO 7 instances are created by arago, user management can be done by any organisation administrator (arago will assign one client administrator to begin with).


Assigning members to teams

To assign a member of your organisation to a team, simply navigate to the teams tab and start searching for the team member. Keep in mind that only administrators have the privilege to do this. You can find out who is administrator by looking at the member list of the team admin. The administrator can add additional administrators.


In the example below, we are adding Daniel to the knowledge_experts team.


Once assigned you can find Daniel in the list of members. At any time you can remove a member by clicking on the three dots (see example below)


Inviting members

As mentioned above, having an account created on id.arago.co is mandatory to get access to a HIRO 7 instance. The invite members tab allows you to invite new members by providing their company email and as a batch upload using a csv file. Every invited user will be sent an email with an account registration link they must follow to activate their profile.